Kalimpong Municipality Citizen App
Effective Date: 0101/2025
Kalimpong Municipality is committed to protecting the privacy of its citizens and ensuring transparency in the way their personal data is collected, stored, and used. This Privacy Policy outlines how your information is handled when you use the Kalimpong Municipality Citizen App.
1. Information We Collect
We collect the following types of information when you use our app:
a) Personal Information:
Full name
Phone number
Email address
Aadhaar number / Voter ID (when applicable)
Property/holding number
Address
b) Service-related Information:
Tax payment history (Property Tax, Water Tax, etc.)
Trade license details
Solid waste collection information
Complaints and grievance records
c) Technical Information:
Device type, operating system, IP address
App version and usage data (for service improvement)
2. How We Use the Information
Your data is used only for legitimate civic and service-related purposes, including:
Providing and improving municipal services
Sending alerts, reminders, and service updates
Processing online payments and issuing receipts
Responding to grievances and user feedback
Ensuring compliance with government service mandates
3. Data Sharing and Disclosure
We do not sell or share your personal data for commercial purposes.
We may share your data only with:
Government departments or agencies as mandated by law
Payment gateway service providers (for secure transaction processing)
Authorized municipal staff for service delivery and verification
4. Data Security
We implement the following measures to protect your data:
Encryption of sensitive information
Secure login with OTP and mobile verification
Regular security audits of the system
No storage of payment card or UPI credentials
5. User Rights
As a registered user, you have the right to:
Access and update your personal information
Request correction of incorrect or outdated data
Raise a request to delete your account (subject to verification)
To exercise these rights, you may contact the Municipality at the details provided below.
6. Data Retention
Your data will be retained only as long as necessary to:
Fulfill the intended purpose
Meet legal or municipal service obligations
Resolve disputes or enforce applicable agreements
7. Changes to the Policy
Kalimpong Municipality reserves the right to update this Privacy Policy from time to time. All updates will be notified via the app or the official website.
8. Contact Information
For any questions regarding this policy, or to raise privacy concerns, please contact:
Kalimpong Municipality